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Contact the Client Dealer Services Team

Our Client Dealer Services team is dedicated to maintaining our high level of service to all our customers. Should you wish to raise any query or complaint, please contact:

Franklin Templeton Investments SA (PTY) Ltd

Registered office address (for couriers and hand deliveries):
1 Oakdale Road 
The Oval
Kildare House
1st Floor
Newlands, 7700
Cape Town, South Africa

Client Services:
[email protected]

Tel:
Cape Town +27 (21) 831 7400

Our Client Dealer Services team shall respond to your complaint in line with applicable regulation. We shall acknowledge receipt of the complaint in writing within 5 days of receipt, and give the client the name(s) and contact details of the staff responsible for the resolution of the complaint. We shall conduct thorough investigations, and will endeavour to provide a full response to your complaint latest within three weeks after receipt of your complaint. Should we find that we are unable to complete our investigations within the allotted period, we will inform you, within six weeks of receipt of the complaint, about the reason for the delay and indicate the final date at which its examination is likely to be achieved.

If we are unable to resolve the complaint within six weeks since complaint logged, we will notify the client giving full written reasons as to why the outcome was not favourable, and advise the client of their right to seek legal redress by referring the complaint to the Office of the Ombudsman.

Contact Our Key Individual

In case the response from our Client Dealer Services team is not to your satisfaction, you can write to our Key Individual:

[email protected]

Contact the FAIS Ombud

If you cannot settle your complaint with us, you are entitled to refer it to the FAIS Ombud. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that may have been given to you.

Contact particulars of the Ombud:
PO Box 74571
Lynnwood Ridge
0040
Tel : 012 470 9080
Fax : 012 348 3447
[email protected]
www.faisombud.co.za